Concierge Customer Service

Get quick, personalized support with dedicated Account Managers. Enjoy proactive and responsive service designed for your success.

Concierge Customer Service

Whilst most services businesses intuitively understand the importance of customer service, not just for their customers’ success but also for their own success, customer service has seen a decline over the last few years.

This is due to a variety of factors, like automation, outsourcing, and staff turnover.

If you are a small or medium sized business, you may struggle to receive quality support and service, especially when dealing with larger organisations.

Trafalgar Wireless is a company that cares about our customers’ success and the industries we serve, regardless of your company size. We provide best-in-class consultancy and concierge customer support so you can quickly deploy the very best solution and deliver excellence to your own customers.

This means a fast response to your questions or tickets. There are no call centers to negotiate, no music on hold to listen to. Your Account Manager, who knows you best, is also your Service Manager and together with our Support Team and partners will apply their industry expertise to the timely resolution of problems and ongoing provision of advice and best practices.

Pro-Active

We constantly monitor your account, and using our knowledge of your application we bring opportunities and anticipated problems to your attention

Responsive

When a question or problem arises, we will respond to you within minutes if possible, and make resolution our top priority.

Expert

We make it our business to understand your application and use our extensive experience and industry knowledge to ensure you get expert support.

Self-Help Tools

We understand that most of our clients are fast learners, and many want access to tools we provide to solve simple issue themselves.